but939 FAQ – Your Pakistan Gaming Questions Answered

You must be at least 18 years old to register and play on but939. Age verification is mandatory. Players found to be under 18 will have their accounts closed immediately and any balance returned. but939 takes the protection of minors very seriously across all of Pakistan.

Go to the Login page and click Forgot Password. Enter your registered Pakistani mobile number or email address, and we'll send you a password reset link or OTP immediately. Follow the steps to set a new password. If you're still having trouble, email support@but939.com and our team will sort it out promptly.

Yes. Log in to your but939 account, navigate to My Account → Profile Settings, and update your contact details. For security reasons, changing your mobile number requires OTP verification on both the old and new number. If your old number is no longer accessible, contact support@but939.com with your account details and proof of identity.

but939 may request identity verification at certain stages — particularly before processing large withdrawals or if unusual account activity is detected. You may be asked to provide a copy of your CNIC (Computerised National Identity Card) or another valid government-issued ID. This process protects all players and ensures the platform remains safe and compliant.

but939 supports the most popular Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit and credit cards issued by Pakistani banks. All deposits are processed in Pakistani Rupees (PKR) with no currency conversion or hidden fees on standard top-ups.

The minimum deposit varies slightly by payment method but is clearly displayed in the Cashier section of your but939 account when you select your preferred method. Most options allow deposits starting from as little as Rs 100. Check your account dashboard for exact limits applicable to your chosen payment channel.

Easypaisa and JazzCash withdrawals are typically processed within a few minutes of approval. NayaPay and SadaPay withdrawals usually complete within an hour. IBFT bank transfers can take up to one business day depending on your bank. Visa/Mastercard refunds may take 2–5 business days. but939 processes withdrawal requests quickly — any delay is usually on the payment provider's side.

but939 does not charge fees on standard withdrawals. However, your bank or mobile wallet provider (e.g. your Easypaisa or JazzCash account) may apply their own transaction limits or small service charges. We recommend checking your wallet app's terms for any applicable fees on incoming transfers.

Most deposits reflect within seconds. If yours hasn't appeared after 15 minutes, first check your transaction history in the Cashier section to see if it shows as pending. If the amount was deducted from your wallet or bank but isn't in your but939 account, email support@but939.com with your transaction reference number and we'll investigate immediately.

but939 covers a wide range of sports popular in Pakistan and globally: cricket (including PSL and Test matches), football (English Premier League, La Liga, Champions League), kabaddi, tennis, basketball, and more. You can place pre-match bets or live in-play bets on most major fixtures. Check the Sports Betting page for the full current offering.

but939 displays odds in decimal format by default (e.g. 2.50), which shows how much you'll receive in total for every Rs 1 wagered — including your stake. For example, a Rs 1,000 bet at odds of 2.50 returns Rs 2,500 (Rs 1,500 profit + Rs 1,000 stake). Visit the Betting Odds page for a detailed guide on reading and using odds on but939.

The minimum single bet on but939 is Rs 50 for most markets. Some speciality or niche markets may have slightly higher minimums, which are displayed on the bet slip before you confirm. Maximum bet limits vary by market and event — higher-profile matches typically allow larger maximum stakes.

Yes — but939 offers live in-play betting on most major cricket and football matches. Odds update in real time as the match progresses. You can bet on events like next goal, next wicket, match winner, and more while the game is live. Log in and head to the Live Betting section to see all active markets.

but939 offers a wide selection including Live Casino games (baccarat, roulette, blackjack with real dealers), Card Games (teen patti, rummy, andar bahar), Ludo Games, Virtual Sports simulations, and slot-style games. All titles are available immediately after you log in to your but939 account.

Live Casino on but939 streams real dealers running actual tables — baccarat, roulette, and blackjack — directly to your screen via high-definition video. You place bets using your PKR balance through the on-screen interface, and the dealer handles the physical cards or wheel in real time. A stable mobile internet connection (4G or Wi-Fi) is recommended for the best experience.

Yes. All games on but939 use certified Random Number Generator (RNG) technology for digital games, and our live dealer studios operate under strict protocols. Game outcomes are not influenced by the platform. but939 is committed to offering a transparent and honest gaming experience to every player in Pakistan.

but939 is fully optimised for mobile browsers — you do not need to download a separate app. Simply open but939.com in Chrome or Safari on your Android or iOS device and you'll get the full experience. For quick access, add but939 to your phone's home screen: on Android Chrome tap the three-dot menu → "Add to Home Screen"; on iOS Safari tap Share → "Add to Home Screen."

but939 works on most mobile connections available in Pakistan. A standard 4G/LTE connection is recommended, especially for Live Casino streaming. Sports betting and card games work fine on 3G as well. If you experience buffering in the live casino, switching to Wi-Fi usually resolves it immediately.

but939 uses 256-bit SSL encryption to protect all data transmission between your device and our servers. Passwords are hashed and salted — they are never stored in plain text. We do not share your personal information with third parties for marketing purposes. For full details, read our Privacy Policy.

Log in to but939, go to My Account → Security Settings, and enable two-factor authentication. Once active, every login will require both your password and an OTP sent to your registered Pakistani mobile number. We strongly recommend all but939 players activate 2FA to protect their accounts.

Change your password immediately via the Login page using the Forgot Password option. Then email support@but939.com with the subject line "Unauthorised Access" and provide your registered mobile number and a description of the suspicious activity. Our security team will lock your account while they investigate and keep you updated throughout.

Yes — but939 runs welcome promotions for newly registered players in Pakistan. The current offer details, including eligible games, minimum deposit requirement, and wagering conditions, are displayed on your account dashboard after you register. Bonus terms are always clearly stated before activation, so there are no surprises.

A wagering requirement means you need to bet a certain multiple of the bonus amount before you can withdraw it. For example, if you receive a Rs 1,000 bonus with a 10x wagering requirement, you must place Rs 10,000 in total bets before the bonus converts to withdrawable cash. The exact requirement for each promotion is shown in its terms on but939.

Yes. but939 rewards players who refer friends. Once your friend registers using your referral code and makes their first qualifying deposit, both of you may receive a bonus credited to your accounts. Check the Promotions section inside your but939 account for the current referral reward and eligibility conditions.

Log in to but939 and go to My Account → Responsible Gaming. You can set daily, weekly, or monthly deposit limits in PKR. Reducing your limit takes effect immediately. Increasing a limit requires a 24-hour waiting period for your own protection. These tools are completely free to use.

In your account under Responsible Gaming, you'll find both "Take a Break" (24 hours to 1 month) and full self-exclusion options (6 months, 1 year, or permanent). Self-exclusion immediately disables your account and stops all marketing communications. Your PKR balance will be refunded to your registered payment method. For more details, visit our Responsible Gaming page.

Please stop playing and reach out to our support team at support@but939.com — we handle these conversations with complete confidentiality and without judgement. We also encourage you to speak with a trusted family member, friend, or healthcare professional. Seeking help is a sign of strength, and but939 fully supports you in taking that step.